Hiring a roofing company isn’t something most homeowners do often—but when the time comes, it’s one of the most important decisions you’ll make for your property. Whether you’re dealing with roof repair, a complete roof replacement, or a new installation, choosing the right contractor can mean the difference between lasting results and costly problems down the line.
But how do you know you’re choosing the right team? The truth is, not all roofing companies operate with the same level of professionalism, quality, or transparency. That’s why knowing what to ask before signing a contract is essential.
Below, we’ve compiled a detailed checklist of questions that every homeowner should ask when hiring a roofing company. Use this as a guide to help you find a trustworthy contractor and avoid unpleasant surprises during your roofing project.
1. Are You Licensed and Insured?
This is the first question on the list—and it’s non-negotiable.
A reputable roofing company should be licensed to operate in your state and carry both liability insurance and workers’ compensation coverage. This protects you in case of property damage, on-site injuries, or accidents during the project.
Why it matters: If a contractor isn’t properly insured and something goes wrong, you could be held financially responsible.
2. What Type of Roofing Work Do You Specialize In?
Roofing isn’t one-size-fits-all. Some companies focus primarily on residential projects, while others are experienced with commercial buildings. Materials also matter—whether you’re installing asphalt shingles, metal roofing, or tile, the contractor should have relevant expertise.
What to listen for: They should speak confidently about your specific needs, whether it’s roof repair or full roof replacements. Avoid companies that hesitate or generalize.
3. Can You Provide a Written Estimate?
Verbal estimates don’t cut it. Always ask for a detailed, written quote that breaks down:
- Labor costs
- Materials used
- Project timeline
- Payment schedule
- Warranty terms
Pro tip: A written estimate protects both parties and reduces the risk of unexpected fees or hidden charges later on.
4. What Is the Timeline for Completion?
A trustworthy roofing contractor should be able to provide an accurate project timeline—even if there’s a buffer built in for weather delays or supply availability. Ask for a clear start date and estimated completion window.
Why it matters: This helps you plan around the noise, access limitations, and other disruptions during installation or roof repair work.
5. How Will You Protect My Property During the Project?
Roofing can be messy. Materials fall, nails scatter, and landscaping is at risk if not protected. Make sure the contractor has a clear plan for safeguarding your:
- Lawn and garden
- Driveway and vehicles
- Outdoor furniture
- Gutters and siding
Cleanup should also be part of their service, not an afterthought.
6. Who Will Be On-Site During the Job?
Some roofing companies use subcontractors or crews you may not meet until the day of the job. Others have their own dedicated teams.
Ask: Who will supervise the work? Will there be a project manager or site lead? How do I contact them if questions or concerns come up?
Accountability on-site ensures better communication and quality control.
7. What Type of Warranty Do You Offer?
There are typically two types of roofing warranties:
- Manufacturer warranties: Cover defects in roofing materials.
- Workmanship warranties: Cover the contractor’s labor and installation quality.
Make sure both are offered—and clarify how long each one lasts, what’s included, and what voids coverage.
Warranties can be the difference between peace of mind and future frustration.
8. How Do You Handle Unexpected Issues During the Project?
It’s not uncommon for roofing crews to uncover additional issues once the work begins—like rotted decking or improper previous installations. A quality roofing company should walk you through how they handle change orders or mid-project discoveries.
Ask: Will I be informed before any additional work is done? Will you provide an updated estimate?
Clear communication prevents surprises and builds trust.
9. Can I See Photos of Past Projects or Client Feedback?
You’re not looking for flashy marketing here—just honest examples of similar jobs they’ve done in your area. This might include before-and-after shots, or customer feedback that highlights their work ethic, cleanliness, and professionalism.
If possible, ask about recent projects involving roof repair or roof replacements with the same material you plan to use.
10. What Happens If There’s a Weather Delay?
Roofing is weather-dependent. Delays happen. But how the contractor communicates with you during those delays is what matters most.
Ask: Will you notify me in advance? How will you secure the work-in-progress in the meantime?
Reputable companies plan for this and won’t leave your home exposed or your schedule in limbo.
11. Are You Familiar With Local Building Codes and Permits?
Every region has specific requirements for roof replacements and repairs. Your contractor should not only be aware of them but also take responsibility for securing any necessary permits before the job starts.
Companies like Upright Roofing and Construction understand the importance of compliance with local regulations, ensuring smooth inspections and zero post-project headaches.
12. What Payment Structure Do You Use?
Avoid any contractor who demands full payment upfront. A standard structure might include:
- A deposit to secure the project
- A payment upon milestone completion (e.g., material delivery)
- Final payment after the project passes inspection
Clear, staged payments are a sign of a well-managed company.
13. What Sets You Apart From Other Roofing Companies?
This question gives contractors a chance to explain their values, their team, and their approach to customer care. The best responses will go beyond low pricing and focus on reliability, experience, and workmanship.
This is your chance to see if they align with your expectations—not just for the project, but for how they treat you throughout the process.
Final Thoughts
Hiring a roofing company is a significant decision—and one you shouldn’t rush. The questions above are designed to help you cut through surface-level sales pitches and get to the core of what matters: experience, transparency, and trust.
Whether you’re scheduling minor roof repair or planning a full roof replacement, doing your homework can save you time, money, and a whole lot of stress.
Make sure to ask the right questions, get everything in writing, and trust your instincts. Working with the right professionals—like those at Upright Roofing and Construction—ensures the job gets done properly, safely, and on time.
A great roof protects more than your home—it protects your investment, your comfort, and your peace of mind.
