iGaming operators grapple with escalating support costs amid 24/7 global demands. Manual teams can’t scale linearly; chatbots deflect but don’t resolve. AI support platforms like Cevro AI offer a path to 90% automation, but ROI clarity separates leaders from experimenters.
Cevro AI’s new ROI Calculator makes it simple: input ticket volume, agent count, CS costs – get instant forecasts. Operators discover 30–40% average cost reductions, CSAT boosts to 4.8+, slashed response times, and retention gains turning support into revenue.
Before diving in, let’s have a look at these five realities of AI support automation.
1. Chatbots Deflect; AI Agents Resolve
Chatbots handle 10–20% of queries. AI agents execute iGaming workflows: deposit verification via PSPs, KYC checks, bonus issuance, password resets. Cevro’s agents, domain-trained, resolve 80% end-to-end – pulling live data for accuracy players trust .
2. Integration Drives Bottom-Line Impact
Shallow connections yield shallow results. Deep native integrations with EveryMatrix, Vegangster, White Hat, Comm100 enable actions: update balances, create tickets, query bonuses. Cevro deploys in weeks; ROI calculator projects savings from Day 1 efficiency.
3. Global Scale Demands Multilingual Mastery
100+ languages, 50+ GEOs, jurisdiction-specific rules. Cevro’s AI player support adapts natively – tone, compliance, RG protocols per market. Calculator factors multilingual automation, revealing hidden savings from eliminated translation overhead.
4. Hybrid Teams Maximize Gains
Full automation ignores human strengths. Intelligent escalations route RG signals, VIPs, disputes with full context. Humans resolve faster; CSAT sustains 4.8+. ROI tool models reallocated capacity – turning support into retention focus.
5. Iterative Implementation Unlocks Scale
Start simple (passwords, deposits), expand (KYC, bonuses). Ops-led configuration avoids dev bottlenecks. Cevro clients hit 50–60% automation Month 1, 80%+ by Quarter 2. Calculator forecasts your trajectory based on volume and use cases.
Cevro AI: Proven ROI at Enterprise Scale
Cevro AI powers enterprise-grade AI customer support exclusively for iGaming, with AI Procedures (AIPs) transforming SOPs into compliant workflows. Agents handle password resets, account verification, missing deposits, bonus disputes – accessing live data from integrated systems while applying trust-layer guardrails: preconditions block unsafe actions, RG monitoring scans 100% of conversations, escalations carry full audit trails.
SOC2 Type II certified, zero data retention, and PII masking ensure regulated safety across MGA/UKGC jurisdictions. Native integrations with EveryMatrix, Vegangster, White Hat Gaming, Maincard, Comm100 deploy in weeks, scaling 100k+ monthly chats seamlessly across 50+ GEOs and 100+ languages.
Operators validate calculator projections daily: 60% headcount reductions, weekend peaks tamed without overtime, CSAT sustained at 4.8/5. Humans shift to VIP retention and disputes; conversation analytics uncover upsell opportunities. What starts as efficiency becomes revenue generation – frictionless resolutions save churn-risk players, personalized flows boost LTV.
Run Your Numbers Today
2026 will demand action. Operators must focus on integrating AI platforms with iGaming expertise, native integrations and compliance primacy. Stats show that generic AI support platforms are often a mistake, forcing brands to start with a blank board, and the integration and setup will be a lot longer to implement. Cevro’s iGaming-native agents deliver immediate value. Try the ROI Calculator: enter metrics, see personalized forecast.
