A huge business data need is creating a call for digital data management which in turn created a demand for ITIL framework, a global framework for IT management best practices. The framework focuses on managing risk, enhancing customer relations and supporting the IT environment. Gaining certification in the ITIL framework can help IT professionals show demonstrated experience in IT life cycle management.
What is ITIL Framework & Certification?
ITIL framework has international recognition as it recommends best practices for IT service management. The framework standardises different stages of the IT life cycle, removing inconsistencies among different IT architectures. On completing the ITIL 4 foundation certification, you will learn about best practices in the IT environment aligning with business goals and requirements. The certified professionals will be able to derive tailored strategies based on business-specific requirements. The frameworks help the organisation to offer services as per the needs and requirements of the customer.
Types of ITIL Certification
ITIL Foundation
The foundation certification focuses on fundamental aspects of the ITIL framework. The professionals will gain a basic understanding of the framework, elements and their application in IT service management.
ITIL Practitioner
The practitioner course gives you practical exposure and a hands-on approach to ITIL implementation to meet business objectives. The certified professional will learn about critical aspects of the ITIL framework, from continuous service improvement to metrics measurement.
ITIL intermediate
The ITIL intermediate certification focuses on two different modules, namely lifecycle modules and service capability modules. The program leads the professionals on the journey to ITIL mastery. They can complete the certification program by choosing the course from either set of modules per their career choices and personal growth trajectory.
ITIL expert
The expert certification course is for professionals who have completed different certifications and want to show their comprehensive understanding of the framework.
ITIL Master
This advanced level of ITIL certification gives you complete knowledge about ITIL principles to advanced techniques to support their management process. Getting this advanced certification will make your profile stand for the job opportunities in your field.
Advantages of ITIL certification
Approved globally
The certification gives you a good understanding of the framework, allowing professionals to use the earned skills to improve the quality of digital services in the IT environment. The certification is accepted globally, fuels your job opportunities across the globe, and helps in building a successful ITSM career. Thus, knowing the ITIL Foundation certification process is crucial to start a career in this field.
Enhanced skillset and productivity
ITIL certification helps professionals to understand the framework and helps them to identify the issues and apply the concepts to manage the process effectively. The certified professionals will be able to establish the standards for the businesses to function and be accepted by everyone. Standardisation of processes in the organisation helps the professionals work towards the same goal, leading to enhanced productivity in the organisation. The certified professionals will be able to compile better ideas for customer engagement helping the organisations to create a practical customer journey. They will know how to use the technology to its fullest potential, and they can aid in increasing organisational productivity.
Establish effective collaboration and communication
ITIL-certified professionals work independently in agile project management. The certification program empowers the collaborative skills of the certified professionals, and they will be able to build strong relations between the team with effective collaboration and communication. They know how to communicate with the customers effectively as they know the importance of key communications in achieving the business goals collectively. Working in close environments helps professionals resolve problems quickly and effectively, fitting into the needs of employer objectives.
Enhanced customer satisfaction
Information technology services play a key role in the success of the business. The ITIL Certification will help professionals understand the customer journey better and implement processes to enhance customer satisfaction. They can create scalable data-intensive applications to enhance customer experience. The certified ITIL professional gains an improved understanding of customer data, which further increases business sales and revenue.
Enhanced earning potential
ITIL certification is one of the certification courses in the software industry, and you are likely to be eligible for high pay scales over non-certified professionals. The professional who invests in the certification program will get a good investment on the return in no time. The knowledge gained through certification will give you different paths of earning; you can either choose to work for businesses or organisations, enhancing your earning potential. Also, you will have greater job security on completing the certification program as it demonstrates your commitment to keeping up with the latest trends in technologies to the employer.
Conclusion
ITIL certification is one of the recognised credentials for professionals to earn high pay scales as well as pave a successful career path in the IT industry. The internationally recognised certification has widespread adoption in the organisation, and the certified professionals are highly valued in the industry as the certification programs help you earn skills to manage ITSM effectively in real-world scenarios.
