Shopify is one of the best eCommerce platforms you can find on the market, but even though it’s next to being perfect, you have to put in the work. One of the most important questions that will come up when you start using this tool is, “How can I improve order management processes when using Shopify?”
Well, here are some tips for you:
1. Extend Basic Functionality
By itself, Shopify is a great tool with lots of helpful features and functions that will get you started the right way. But if you want to make the most of this platform and make it as powerful as possible, the right way to go about it would be to enhance its stock capabilities.
The easiest and most effective way would be to use a tool designed specifically for that. As one of the best offers on the market, Deck Commerce extends functionality for Shopify order management and helps you unleash your full potential.
2. Get Employees on Board
Most employees are usually not comfortable with change, especially if it’s related to the tools they have been using at work. However, if you want to be as effective as possible when it comes to order management, it’s crucial to bring all your employees on board.
Highlight the benefits of employing an order management system, so that it will be easier to get them sold. As long as they see how the system will make them more efficient and effective at work, they will want to join the winning team.
3. Automate as Much as You Can
Though it doesn’t seem crucial, automation is one of the most efficient ways to improve your order management processes. So much time is spent on capturing order information, and that’s time that could be used more productively.
Take, for example, using mobile devices to generate and manage order information. You can also use a software system for auto-entry so that when a customer fills in the information for an order online, the same information is automatically entered into the other systems that require such data. That way, you can relieve some of your employees so they can work on other pressing issues.
Furthermore, automating is a good solution for increasing workloads. Depending on your setup, you can skip scaling up your hiring efforts even when you’re busier than usual.
4. Have Clean Data
Among the things that customers appreciate the most is a high level of visibility and honesty, and this includes the promise of a delivery date and additional updates on the order’s status. While your Order Management System (OMS) or Transport Management System (TMS) can easily provide such information you should strive to see that the information being forwarded to the customers is accurate.
An effective way to do that would be to use a system that will help you maintain a single, centralized set of databases. Where possible and applicable, leverage additional solutions such as using machine learning to verify data and avoid errors as much as possible.
5. Streamline Warehouse Management
While capturing order information and acting on it as fast as possible will go a long way toward expediting deliveries, the effects won’t be amazing enough if you don’t have a streamlined warehouse management strategy. That’s why it’s crucial to simplify your pick and pack process as much as possible since that will save precious time while reducing errors and contributing to an overall better order management process.
Do whatever you can, whether it’s changing the layout of your warehouse, using a warehouse management system, reorganizing your inventory, or even making sure that you double-check orders before shipping them.
To Sum Everything Up,
An efficient order management process is critical for timely order processing and delivery and can help you gain benefits such as increased customer satisfaction. Though Shopify is a powerful tool with lots of helpful functionalities, knowing how to unlock its full potential is the only way to enjoy a great Return on Investment (ROI).
So try the tips mentioned above and enjoy the positive results they bring to your order management process.
